To receive priority support from FileZilla Pro staff, register as a FileZilla Pro customer on our Customer Support forum.
Please follow the next steps to register.
- Open https://customerforum.filezilla-project.org/ in an internet browser.
- Click on Register.
- Read the terms of registration and, if you agree to the conditions, click on I agree to these terms.
- Enter a User ID in the Username field. This can be any identifier you choose, such as a nickname. Since it
will be visible to other forum users, consider avoiding using your email address. - In the Email address field, enter the email address with which you bought FileZilla Pro.
- Enter a password in the Password and Confirm password fields.
- Enter the order number from your FileZilla Pro purchase in the Order Number field.
- Enter other information if desired.
- Click on Submit.
If you have trouble registering on the forum, email info@filezillapro.com for assistance.
Mac App Store customers
If you purchased FileZilla Pro through the Mac App Store, the registration on the forum works a bit differently.
Follow the steps below:
- Go to Help > Customer Support Forums…
- In the FileZilla Pro Customer Support Forums dialog box, enter the email address associated with the Apple Account you used to purchase the subscription.
- Click Validate.
- If validation succeeds, a Receipt validation successful dialog box appears, showing your order number.
- Click Copy to Clipboard to copy the order number.
- Click the Open Customer Forums Signup Page link and complete the registration in your browser.
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