Privacy Policy

Your privacy is important to us. This page describes the privacy policy applicable to the services using the filezillapro.com domain (the Website) as well as the FileZilla Pro software products (the Software) as regards processing the personal data of users.

This information is provided to any entity having to do with the web-based and email-based services that are made available by Business Follows, the company that distributes FileZilla Pro.

When this policy mentions “Business Follows,” “we,” “us,” or “our,” it refers to the Business Follows company that is responsible for your information under this Privacy Policy (the “Data Controller”).

We are committed to respecting your online privacy and respects your rights for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. We do not record any personally identifiable information or information about the way you use the Software without your prior, explicit consent.

In order to provide you with the best user experience and keep our products up-to-date, our software products include a feature that regularly checks for the availability of new versions. To perform these version checks, our products establish a connection with our release server located on filezilla-project.org. Please note that during these checks, we do not collect or store any personally identifiable information such as your IP address or associate it with your registration keys. For the purpose of clarity, we maintain server logs for a limited period of time and in an anonymized form. Our server logs are retained solely to ensure the integrity and security of our systems. We prioritize the privacy and security of our users and adhere to strict data protection practices.

Business Follows may use the Personal Information you provided at the time of purchase to extend post-sale services and to inform you about promotional initiatives related to the products you have purchased or similar ones. This processing is carried out based on our legitimate interest in maintaining a relationship with our customers. You have the right to object to this processing at any time by contacting us or using the opt-out options provided in our communications.

NOTICE

INFORMATION COLLECTION

You may access and browse our website without disclosing any Personal Information. However, if you attempt to purchase a product or service, you will be redirected to our secure shopping cart hosted on the subdomain store.filezillapro.com, which is operated by our payment gateway provider, Avangate (a Verifone company). Avangate may request that you voluntarily provide Personal Information necessary to complete the transaction. All information entered on their billing pages is securely transmitted and stored by Avangate, which uses industry-standard encryption technologies (such as SSL).

Avangate collects your personal data to process payments and, if you opt in, to send you email updates about the products or services you have purchased. In such cases, the relevant information is securely shared with us. You can learn more about Avangate’s data handling practices on their privacy policy and GDPR compliance pages.

INFORMATION USE

Business Follows is the sole owner of Personal information collected on the Website. We will not sell, share, or rent this information to Third Parties. Business Follows will use the Personal information to provide you with product updates and upgrades, special offers, pricing information, newsletters, and any other information you request. At any time you can decide to revoke your consent to be contacted for these purposes, simply sending an email to privacy at filezillapro.com and requiring to be removed from the contact list. The data might be used to establish liability in case computer crimes are committed against the website; except for this circumstance, any data on web contacts is generally retained for no longer than ninety days. However, this duration may be extended—up to one year—from the date of the initial contact or from the expiration date of the purchased product or service, when necessary for follow-up, support, or administrative purposes.

 

INFORMATION SHARING

We ensure that your Personal Information will not be disclosed to anyone other than a government institution or authority when required by law or other regulation.

 

CHOICE

You may choose whether or not to provide Personal Information to Business Follows. If you choose not to provide the requested Personal Information, you can still browse the Business Follows website. However, if you purchase FileZilla Pro, you may not be able to receive product updates, access special offers, or participate in the customer support forum.

 

SECURITY

We have implemented security policies, rules and technical measures to protect the Personal Information that we have under our control from unauthorized access; improper use or disclosure; unauthorized modification; unlawful destruction or accidental loss. Business Follows utilizes Secure Socket Layer (SSL) software when receiving and transmitting any information.

In addition, Business Follows takes appropriate measures to protect your Personal Information offline. Access to personal data is restricted to authorized personnel and data processors who are bound by confidentiality obligations. We implement access controls, including user ID and password protocols, to ensure that only permitted individuals can access personal data within our systems.

ACCESS/ACCURACY

 

ACCESS

You may inquire about your Personal Information being held by Business Follows by contacting us via email (info at businessfollows.com) or mailing us at Piazza S.Giovanni in Laterano 26, 00184, Rome (IT). Within a week, Business Follows shall provide you with a copy of the Personal Information that it keeps about you.

 

ACCURACY

To the extent that you do provide us with Personal Information, Business Follows wishes to maintain accurate Personal Information. Where we collect Personal Information from you on our Website, our goal is to provide a means of contacting us should you need to update or correct that Personal Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information by contacting us and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.

 

MINIMUM AGE

Business Follows does not request, or knowingly collect Personal Information from children under the age of 16. To ensure that children’s privacy is respected on our Website, Business Follows relies on Avangate policies and processes, requiring age verification on every inquiry.

 

POLICY CHANGES

Business Follows will make reasonable efforts to maintain an up to date and effective online privacy standards and policy. Whenever Business Follows makes changes to this policy we will post a notice of this change.

 

COMMITMENT

Business Follows takes all reasonable efforts to maintain up to date and effective online privacy standards and practices. We have linked every page of our website (“Website”) to this page for your convenience and you may also contact us via email at privacy at filezillapro.com or via mail writing to Business Follows, Piazza S.Giovanni in Laterano 26, 00184, Rome (Italy) with any questions or concerns that you may have.

 

ABOUT DATA MANAGEMENT AND PROTECTION

Business Follows srl is both the owner and the controller. You can reach out to either writing to info at businessfollows.com or via mail at the following address: Piazza S.Giovanni in Laterano 26, 00184, Rome (Italy).

The purposes of processing Personal Information data are related to post sales services, namely product updates and upgrades, special offers, customers’ surveys and participation in the Customer support forum at customerforum.filezilla-project.org.

We take all reasonable efforts to maintain up to date and effective online privacy standards and practices. We have linked every page of our website (“Website”) to this page for your convenience and if you have any question regarding these privacy policies you may contact us via email at privacy at filezillapro.com.

 

PLACE WHERE DATA IS PROCESSED

The processing of data related to the web-based services available through this website is carried out exclusively by authorized technical personnel or by individuals responsible for necessary maintenance activities, as required. No data resulting from web-based services is either communicated or disseminated. Any personal data that is provided by users requesting to be kept informed about product upgrades and enhancements, special offers and customer surveys is only used to provide the service and/or discharge the tasks requested and is disclosed to third parties only if this is necessary for the said purposes.

 

CATEGORIES OF PROCESSED DATA NAVIGATION

 

NAVIGATION DATA

The information systems and software procedures relied upon to operate this Website acquire personal data as part of their standard functioning; the transmission of such data is an inherent feature of Internet communication protocols.

Such information is not collected in order to relate it to identified data subjects, however it might allow user identification per se after being processed and matched with data held by third parties.

This data category includes IP addresses and/or the domain names of the computers used by any user connecting with this web site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.), and other parameters related to the user’s operating system and computer environment.

These data are only used to extract anonymous statistical information on website use as well as to check its functioning; they are erased immediately after being processed. The data might be used to establish liability in case computer crimes are committed against the website; except for this circumstance, any data on web contacts is generally retained for no longer than ninety days.

COOKIES

Some portion of Business Follows site may utilize cookie technology.

A cookie is a piece of data stored on the visitor’s hard drive containing information about the visitor that can only be read by the server that placed cookie onto the visitor’s hard drive.

Most browsers are initially set up to accept cookies. You can set your browser to block cookies entirely, delete cookies when you leave the website, notify you when you receive a cookie giving you the chance to decide whether or not to accept it, or limit the subsequent retrieval of cookies by the website. In addition, there are number of privacy-enhancing tools and software that will enable you to identify and block cookies on a selective basis.

If any third party operated services are listed among the tools below, these may be used to track Users’ browsing habits – in addition to the information specified herein and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for detailed information.

 

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behaviour.

Google Analytics (Google). Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookie and Usage data. Place of processing : USA – Privacy Policy – Opt Out.

DATA PROVIDED VOLUNTARILY BY USERS

Sending email messages to the addresses listed on this website—based on a freely chosen, explicit, and voluntary action—entails the acquisition of the sender’s email address, which is necessary in order to respond and to send communications regarding product upgrades, special offers, and customer surveys.

Additionally, the customer support forum located at customerforum.filezilla-project.org, allow users to register an account. To become a member of the forum or login and start posting we collect the information you submit to us to allow you access to the forum: a uniquely identifiable user name, your personal password and email address. Any other information is optional and you can decide what information will be displayed publicly. Activities performed using the account—such as posts and interactions—are logged, including the account name, IP address, and content submitted. Profile details and any text or images posted are publicly visible. Data retention for forum activity is potentially indefinite unless removal is requested by the user or required by law. Non-public data is not shared with third parties.

 

PROCESSING ARRANGEMENTS

Personal data is processed with automated means for no longer than is necessary to achieve the purposes for which it has been collected, that is, for the duration of the agreement (if the case be) plus for the personal details and, after that, limitedly to the purpose of defending the processor’s rights, for ten years after termination.

 

DATA SUBJECTS’ RIGHTS

Data subjects are entitled at any time to obtain confirmation of the existence of personal data concerning them and be informed of their contents and origin, verify their accuracy, or else request that such data be supplemented, updated or rectified (Section 7 of Legislative Decree no. 196/2003). The above Section also provides for the right to request erasure, anonymization or blocking of any data that is processed in breach of the law as well as to object in all cases, on legitimate grounds, to processing of the data. All requests should be emailed to info at businessfollows.com (Piazza S.Giovanni in Laterano 26, 00184, Rome, Italy).

 

You additionally have:

1. the right to lodge a complaint with a supervisory authority (http://www.garanteprivacy.it;
2. the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
3. The right to demand portability of your data to another service provider, where applicable;
4. A right to be forgotten.

Updated on 23-05-2025.